Refund policy
Refund, Exchange, and Cancellation Policy
All physical merchandise is made to order specifically for each customer. Because of this, we do not offer refunds, returns, or exchanges unless an item arrives defective, damaged, or an incorrect item, color, or size was sent.
Order Cancellations
Orders may only be cancelled before they enter production. Once an order has been submitted to production, it cannot be cancelled, changed, refunded, or exchanged.
Orders may enter production shortly after they are placed, so cancellation requests are not guaranteed. To request a cancellation, email shop@blazemedia.com as soon as possible and include your full name and order number.
Sizing
Size charts are provided on each product page to help customers select the correct size. Please review the applicable size chart and order details carefully before completing your purchase.
We cannot provide a refund or exchange when the customer selects the incorrect size. If a size different from the size ordered is received, please follow the claim process below.
Defective or Incorrect Items
If your item arrives defective or damaged, or you receive an incorrect item, color, or size, email shop@blazemedia.com with the following:
- Order number
- Full name
- A photo of the entire item lying on a flat surface and fully visible
- A close-up photo clearly showing the defect or issue
- A photo of the item label showing the size
- An explanation of the issue
Photos are required by our supplier to review and process all claims. Claims submitted without the required photographs may be delayed or denied.
Once the information has been reviewed and the issue has been confirmed, we will provide instructions regarding a replacement or other appropriate resolution.
Hygiene-Sensitive Products
For health, hygiene, and safety reasons, swimwear, undergarments, and any other products for which hygiene is a concern are final sale and cannot be returned or exchanged. Absolutely no exceptions will be made.
If one of these products arrives defective, damaged, or different from the item, color, or size ordered, the issue must be reported using the claim process above. Approved claims will be resolved in accordance with our supplier’s requirements.
Additional Non-Returnable and Non-Refundable Items
The following purchases are final sale and are not eligible for return, exchange, or refund:
- Gift cards
- Gift subscriptions
- Prepaid subscriptions
- Gifts or purchases that provide exclusive access to Blaze Media content or events
These items are non-returnable and non-refundable once purchased, delivered, redeemed, activated, or accessed, except where otherwise required by applicable law.